FAQ’s

Q1. Is this an Australian Based Business?
Yes, we are an Australian Business based in Sydney, NSW. We have been in operation since 2011

Q2: What products to you sell?
We specialize in hotel/motel amenities and message/SPA and clinic products. However, we sell to anyone and we have a range of products that can be customized to meet the individual preferences of businesses. Please visit our customized products page for more details.

Q4: Do the products have the necessary certifications?
The manufacturers that we work with have the necessary certifications. In terms of quality, all products are subject to stringent quality control protocols and comply with strict international standards.

Q5: Can you provide products to customers in states/territories other than NSW?
We currently have customers located all over Australia, so it is not a problem if you are located anywhere in Australia, we are very willing to work with customers located in any state or territory.

Q6: How competitive are your products?
The products are on average 20 – 50 % lower than our competitors. If you’re not satisfied with our products, we provide a full refund including postage and handling fees.

Q7: Can any of the products be customized to fit our needs?
For many products, we provide personalised designs – They include size, shape, colour and logo.

Q8: Can you provide samples?
We can provide free samples to customers located all over Australia.

Q9: How reliable are your services?
We believe in providing the best service and work towards a Win-Win situation with our customers. Our staff can be contacted during normal business hours, and can also be contacted on their mobile phones after business hours.

Q10: Do you provide after-sales service?
There will always be a dedicated relationship officer/manager, assigned to each customer, to answer any questions or concerns.

Q11: Do we have to create an account with AusPacific Group to buy from you?

No. Creating an account is optional for ordering. However, if you have an account, you will not need to re-type your shipping details every time you order and you’ll be able to view your purchase history.